Terms of Service

Plain-English version: Use Operaite to run your business. Don’t use it to break the law or harm other people. Pay your $29/month if you’re subscribed; cancel anytime. You own your data; we just store and process it for you. If something goes wrong, our liability is capped at what you’ve paid us. Everything below is the same idea, but spelled out.

1. Who you’re agreeing with

These terms ("Terms") are an agreement between you and Brent J., a sole proprietor based in the United States, doing business as Operaite ("Operaite," "we," "us," or "our"). The services covered are everything at operaite.net — the dashboard, the free tools, the API, the blog, and any integrations (including the QuickBooks Online connector).

By creating an Operaite account or using the free tools at operaite.net, you accept these Terms. If you don’t agree, don’t use the service.

2. What Operaite is, and what it isn’t

Operaite is a small-business dashboard with invoicing, scheduling, customer management, AI assists, optional QuickBooks sync, and similar features. It is not: accounting software certified by any regulatory body; legal, financial, or tax advice; a bank or money transmitter; or a substitute for hiring an actual accountant or lawyer when you need one. We do our best to make the math right, but you’re responsible for verifying what you send to clients or file with the IRS.

3. Account, eligibility, and your responsibility

• You must be at least 18 years old to create an account.
• You must provide accurate information when you sign up.
• You’re responsible for keeping your password secure. If your account is used by someone unauthorized, that’s on you until you tell us. Email support@operaite.net if you suspect a compromise and we’ll help lock things down.
• One account per business. Don’t share logins; create separate accounts if you need multi-user access (Phase 2 will add proper team seats).

4. Subscription and billing

Auto-renewal notice (California Business & Professions Code § 17602 and similar laws): The Operaite paid plan is a $29 USD/month base subscription plus $5 USD/month per additional team member that automatically renews each month and charges your payment method until you cancel. Read-only team members (Viewers, e.g. bookkeepers) are free. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period. By starting a subscription you affirmatively consent to these auto-renewal terms and to per-seat charges added when you invite team members.

• Free trial. New paid accounts get a 7-day free trial. We will email you at least 3 days before the trial ends to remind you that your card will be charged $29 on day 8 if you don’t cancel. You can cancel during the trial from your account settings — no charge will occur.
• Price. The paid Operaite plan is $29 USD per month base plus $5 USD per month per additional team member, billed monthly via Stripe. Read-only Viewer roles (e.g. for bookkeepers and accountants) are free. Example pricing: 1 owner = $29/mo, owner + 4 techs = $49/mo, owner + 9 techs = $74/mo.
• Team seat charges. When you invite a paid-role team member (Admin or Member) from your account settings, your subscription quantity increases immediately and the charge is prorated for the remainder of the current billing period. When you revoke a paid-role member, the quantity decreases and the unused portion is credited to your next bill. Viewer invites carry no charge.
• Auto-renewal. Your subscription renews automatically each month on the same calendar day as your initial paid charge (or the closest preceding day if the month is shorter). By subscribing, you authorize us to charge your payment method on each renewal until you cancel.
• Cancellation. You can cancel anytime from your account page (Settings → Billing → Cancel subscription) or by emailing support@operaite.net. Cancellation takes effect at the end of the current billing period — you keep access until then. We do not pro-rate refunds for partial months.
• Refunds. If something is broken on our end or you’re billed in error, email support@operaite.net within 30 days and we’ll work it out. Beyond that, all sales are final.
• Price changes. We may change the subscription price with at least 30 days’ email notice. If you don’t want the new price, cancel before it takes effect; existing renewals at the old price are honored.
• Failed payments. If your card fails, we’ll retry per Stripe’s standard schedule. If it keeps failing for 14 days, the account is downgraded to read-only until payment is resolved.
• Free tools. The tools listed at /tools/ are free and stay free. No card required, no account required, no auto-charge.

5. License to use Operaite

Subject to these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable license to use Operaite for your business purposes. You don’t get any rights to the underlying software, brand, or content beyond what’s needed to use the product as intended.

6. Acceptable use

Don’t use Operaite to:

• Break any law (yours or anyone else’s).
• Send spam, phishing, or unsolicited bulk email through the invoicing or reminder features.
• Generate content (via AI features or otherwise) that’s illegal, harassing, fraudulent, defamatory, or designed to mislead your customers.
• Scrape, reverse-engineer, or attempt to extract bulk data from the service beyond your own account’s data.
• Probe, test, or breach the security of the service. (Legitimate security research: please email security@operaite.net first.)
• Resell Operaite, white-label it, or pass it off as your own product.
• Upload malware, viruses, or anything that could damage other users.

We reserve the right to suspend or terminate accounts that violate this section. For egregious violations (e.g. fraud, child safety), termination is immediate and without refund.

7. Your content

Your business data — invoices, clients, line items, notes, uploaded logos, and everything else you put into Operaite — is yours. You retain full ownership. You grant us a limited license to host, store, process, and display it purely so the service works. We don’t use your content to train AI models or for any other purpose beyond running Operaite.

You’re responsible for your content: that you have the right to upload it, that it doesn’t infringe anyone’s rights, and that it complies with applicable law.

8. AI features

Some Operaite features (proposal drafts, review responses, description polishing) use AI. AI output isn’t guaranteed accurate — review and edit anything before sending it to a customer or using it for a business decision. AI features may be rate-limited or temporarily unavailable based on upstream provider capacity. Our AI provider is Anthropic; prompts are processed under their zero-retention terms.

9. Third-party integrations (QuickBooks, Stripe, etc.)

Operaite offers optional integrations with third-party services like QuickBooks Online and Stripe. When you connect one, you authorize us to send and receive data on your behalf with that service. We’re not responsible for the third party’s behavior, downtime, pricing, or policy changes. If a third party charges you, that’s between you and them.

You can disconnect any integration at any time from within the Operaite dashboard, which revokes our access on the third-party side.

10. Service availability and changes

We aim for high availability but don’t promise it. The service is provided "as is." We may add, remove, or change features at any time. We won’t remove a meaningful feature without notice if you depend on it — the goal is to treat you the way we’d want to be treated — but we don’t guarantee that any specific feature exists in perpetuity.

11. Disclaimers

Operaite is provided "AS IS" and "AS AVAILABLE," without warranties of any kind, express or implied. We disclaim, to the maximum extent allowed by law, all warranties including merchantability, fitness for a particular purpose, non-infringement, and accuracy of information. We don’t warrant that the service will be uninterrupted, error-free, secure, or that any defects will be corrected.

12. Limitation of liability

To the maximum extent allowed by law, Operaite’s total liability to you for any claim arising from these Terms or your use of the service is limited to the greater of (a) the amount you’ve paid us in the 12 months before the claim arose, or (b) $100. We’re not liable for indirect, incidental, consequential, special, exemplary, or punitive damages — including lost profits, lost data, lost goodwill, or business interruption — even if we’ve been told such damages were possible.

Some jurisdictions don’t allow these limitations. If you’re in one, they’re limited to what the law permits.

13. Indemnity

You agree to indemnify and hold Operaite harmless from any claim, loss, or expense (including reasonable legal fees) arising from your misuse of the service, your violation of these Terms, your content, or your violation of any third party’s rights.

14. Termination

You can stop using Operaite at any time by cancelling your subscription and deleting your account.

We can suspend or terminate your access if (a) you materially breach these Terms, (b) your account is dormant and unpaid for 90+ days, or (c) we’re legally required to. On termination, your data is retained per the retention schedule in our Privacy Policy and then deleted.

15. Governing law and disputes

These Terms are governed by the laws of the United States and the State of Alabama, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Alabama, and you consent to personal jurisdiction there.

Before filing anything formal, please email support@operaite.net and try to resolve it directly. The vast majority of issues can be sorted out with a conversation.

16. Changes to these Terms

We may update these Terms. If we make material changes, we’ll email registered users at least 30 days before the change takes effect and update the effective date at the top of this page. If you keep using Operaite after the change takes effect, you’ve accepted the new Terms.

17. DMCA notice and takedown

Operaite respects intellectual property rights. If you believe content in Operaite (e.g., an uploaded logo or a customer-facing booking page) infringes your copyright, send a written notice to legal@operaite.net that includes all of the following (per 17 U.S.C. § 512(c)(3)):

1. Your physical or electronic signature.
2. Identification of the copyrighted work claimed to be infringed.
3. Identification of the material claimed to be infringing and its location on Operaite (a URL works).
4. Your contact information (address, phone, email).
5. A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law.
6. A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

On receipt of a valid notice we will remove or disable access to the material and notify the user who posted it, who may submit a counter-notice. Repeat infringers are subject to account termination.

18. Force majeure

Neither party is liable for failure to perform under these Terms when the failure is caused by circumstances beyond reasonable control, including natural disasters, war, terrorism, civil unrest, internet or hosting provider outages, government actions, pandemics, or other events of force majeure. The affected party will use reasonable efforts to resume performance as soon as practical and will notify the other party promptly.

19. Miscellaneous

• Entire agreement. These Terms plus the Privacy Policy are the complete agreement between us about Operaite, replacing any prior agreement.
• Severability. If any part of these Terms is unenforceable, the rest still applies.
• No waiver. If we don’t enforce a provision one time, we don’t waive the right to enforce it later.
• Assignment. You can’t transfer these Terms to anyone else without our written consent. We can transfer them if Operaite is sold or restructured.
• No agency. Nothing in these Terms creates an employment, partnership, joint venture, or franchise relationship between you and us.

Contact

General support: support@operaite.net
Legal / terms questions: legal@operaite.net
Privacy: privacy@operaite.net

See also: Privacy Policy · About Operaite