Question 1

Can it handle emergency and weekend rates?

Accepted Answer

Yes — line items support different rates, and the AI is good at writing notes that explain emergency surcharges to customers without it feeling like a fight. Most plumbers we talked to bill emergency calls as: trip charge + base diagnostic + materials + emergency surcharge as a separate line.

Question 2

Does it handle T&M for water-line repairs?

Accepted Answer

Yes — time-and-materials work fits the line-item model. Most plumbers structure these as: hourly labor (sometimes 2-person crews), materials at cost-plus, and any rental equipment as a third line (camera scope, mini excavator).

Question 3

What about commercial / property-management billing?

Accepted Answer

Multiple property addresses for the same client work fine — invoice has separate fields for client and service location. Save the client info once; reuse for every invoice on properties they own.

Question 4

Is the review responder good for 1-star angry reviews?

Accepted Answer

Especially good for those — plumbing customers are often stressed when they leave a 1-star (their basement is flooded, etc.). The AI is tuned to acknowledge that, take responsibility without admitting legal fault, and offer to make it right off-platform.

Description	Qty	Rate	Amount
After-hours service call (Sat 9pm)	1	$185.00	$185.00
Diagnostic + camera scope	1	$145.00	$145.00
Main line clear (jet + auger)	2	$145.00	$290.00
Cleanout cap replacement	1	$35.00	$35.00
Weekend rate adjustment	1	$80.00	$80.00

AI tools for plumbing businesses.

Sample emergency call invoice.

Six tools plumbers come back to.

Free plumbing calculators on ProjectCalc.

Frequently asked.

The plumber who runs the books too.